Delivery & Returns

Delivery fees are dependent on where on the island of Ireland that you are situated. Our current lead time is estimated to be between 6 to 8 weeks for new orders. While every effort will be made to keep within this stated time frame it may not always be possible to do so – in the event of a late delivery we will inform you ASAP. Irish Woodcraft will not be held responsible for delays outside of our control.

If your dwelling is a non-standard one, i.e. for example with narrow non-standard doors, multiple staircases, difficult to traverse staircases, numerous access floors or in any way difficult to access, you are requested to disclose this information to us in the special instructions of the checkout page – failure to do so may incur non-delivery or delivery charges.

Once your ordered piece is complete and ready for delivery you will be contacted ASAP regarding an approximate delivery date which will normally be from Mon – Fri inclusive during normal business hours. You will also be contacted a day or two before the actual delivery and be given a more accurate delivery time, the delivery driver can also contact you an hour or two before the actual delivery. The onus is on you to make sure all phone calls/voice messages are answered, failure to do so may result in non-delivery. If delivery outside of these hours or on a specific day/time is required we will strive to accommodate you but this may not be possible and may possibly incur extra delivery charges. If the shipping address is different to the billing address, please pay due regard to statements in this section – the same conditions will apply to this address and also please give any extra information in the special instructions section of checkout page, otherwise we cannot guarantee a timely & successful delivery.  You can view our Disclaimer here.

If delivery date is agreed and nobody is present at stated delivery address to accept delivery then extra charges may be incurred for an agreed second delivery date/time.

All deliveries cannot be completed without a customer/proxy receipt signature.

Customer one year guarantee will commence from the date of signed delivery docket.

Returns Policy

At Irish Woodcraft, every item is individually handcrafted to order, ensuring a unique and personal touch in every piece we create. Due to the custom-made nature of our products, we operate a strict no returns policy.

Defective or Damaged Items

In the rare event that your item arrives defective or damaged, we are committed to resolving the issue immediately and without delay. We will:

• Remake the item to the original specifications.
• Redeliver it to you free of charge, as quickly as possible.

To report a defect, please contact us at info@irishwoodcraft.ie within 7 days of receiving your order, including a description and clear photos of the issue.

We appreciate your understanding and support of bespoke Irish craftsmanship.