Delivery & Returns

Delivery

Delivery fees are dependent on where on the island of Ireland that you are situated. Lead times vary depending on the volume of orders that we have at the time, and you can ask us prior to ordering for the current lead time. Generally, this is between 3 to 4 weeks. While every effort will be made to keep within this stated time frame it may not always be possible to do so – in the event of a late delivery we will inform you ASAP. Irish Woodcraft will not be held responsible for delays outside of our control.

If your dwelling is a non-standard one, i.e. for example with narrow non-standard doors, multiple staircases, difficult to traverse staircases, numerous access floors or in any way difficult to access, you are requested to disclose this information to us in the special instructions of the checkout page – failure to do so may incur non-delivery or delivery charges.

Once an order has been placed you will be contacted ASAP regarding an approximate delivery date which will normally be from Mon – Fri inclusive during normal business hours. You will also be contacted a day or two before the actual delivery and be given a more accurate delivery date, the delivery driver will also contact you an hour or two before the actual delivery. The onus is on you to make sure all phone calls/voice messages are answered, failure to do so may result in non-delivery. If delivery outside of these hours or on a specific day/time is required we will strive to accommodate you but this may not be possible and may possibly incur extra delivery charges. If the shipping address is different to the billing address, please pay due regard to statements in this section – the same conditions will apply to this address and also please give any extra information in the special instructions section of checkout page, otherwise we cannot guarantee a timely & successful delivery.

If delivery date is agreed and nobody is present at stated delivery address to accept delivery then extra charges may be incurred for an agreed second delivery date/time.

All deliveries cannot be completed without a customer/proxy receipt signature.

Customer one year guarantee will commence from the date of signed delivery docket.

Returns

If a sold item is returned to us in pristine resaleable condition in its original packaging without any signs of damage within fourteen calendar days of the signed delivery docket, then we will refund the original discounted sale price. However the cost of delivery to our warehouse in County Meath, Rep. of Ireland must be paid in full by the purchasing customer irrespective of the delivery location, and a restocking fee of 20% will be deducted from the refunded amount. The item in question cannot be a custom order. If these conditions are not met, requests for refunds regrettably cannot be entertained.